Betgee Privacy Policy – How We Protect Your Data

This Privacy Policy ("Policy") explains how Betgee ("Betgee", "we", "us", "our") collects, uses, stores, shares and protects the personal information of individuals who visit the Betgee website at betgee.onl, use the Betgee mobile application, or otherwise interact with our platform and services.

We take your privacy seriously. Online gaming platforms handle a significant amount of personal and financial data, and we think it is only right that we are completely upfront about what we do with yours. This Policy is written in plain Pakistan English — not in dense legal language designed to obscure what is actually happening.

By registering on Betgee or continuing to use your account, you acknowledge that you have read this Policy and agree to the data practices described in it. This Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of your overall agreement with Betgee.

We may update this Policy from time to time. When we make a meaningful change, we will notify registered players via email or an in-platform notification before the change takes effect. The date at the top of this page shows when the policy was last revised.

The table below sets out the main categories of personal data Betgee collects, with examples of the specific data types in each category and the reason we collect them.

We collect data directly from you when you register, make a deposit, contact support or use platform features. We also collect certain technical data automatically through cookies and server logs when you visit our site or use the app. We do not purchase data about you from third-party data providers.

Betgee uses your personal data only for the purposes set out below. We do not use your data in ways you would not reasonably expect when you sign up to a gaming platform.

• Account operation: Creating and managing your Betgee account, verifying your identity and age, and enabling you to log in securely.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other accepted methods; verifying payment instrument ownership.
• Bet settlement: Recording your sports bets on cricket, PSL, T20, football and esports, and settling casino and slots sessions accurately.
• Customer support: Responding to your queries, resolving disputes and providing technical assistance.
• Security and fraud prevention: Monitoring for unusual account activity, detecting multi-accounting, and protecting against fraudulent transactions.
• Responsible gaming: Monitoring usage patterns to support responsible gaming tools and to enforce any limits or exclusions you have set.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used and where improvements can be made.
• Marketing communications: Sending you relevant promotions, bonuses and platform updates — but only if you have opted in to receive them. You can opt out at any time via your account settings.
• Legal obligations: Retaining records as required by applicable laws and cooperating with lawful requests from authorities.

We process your data on the following legal bases: performance of our contract with you (account operation and payments); our legitimate interests (security, fraud prevention, platform improvement); your consent (marketing communications); and legal obligation (record-keeping and cooperation with lawful requests).

Betgee does not sell, rent or trade your personal information. We share data only where necessary to operate the platform and only with the categories of recipients listed below. All third-party partners are required to handle your data securely and in accordance with strict data protection standards.

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive transaction data necessary to process your PKR deposits and withdrawals. These providers have their own privacy policies governing their data handling.
• Game providers: Third-party casino and slots studios receive a session token and bet value to operate the game. They do not receive your full identity or payment details.
• Identity verification services: Where enhanced KYC is required, we may share identity documents with a trusted verification provider to confirm your details. Results are shared back to us and the documents are not retained by the provider beyond the verification process.
• IT and platform infrastructure providers: Cloud hosting, database and analytics providers who process data on our behalf under strict data processing agreements.
• Law enforcement and regulatory bodies: Where required by law or a valid legal order, we may be obligated to disclose certain account or transaction data. We will notify you where we are legally permitted to do so.

Given that Betgee handles real-money transactions in PKR, we treat payment data with particular care. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the transaction details are transmitted over encrypted channels directly to the payment processor.

Betgee stores a record of your transaction history — amounts, timestamps, payment method type and transaction status — for the purposes of account management, dispute resolution and legal record-keeping. Full payment instrument credentials (such as complete account numbers or card numbers) are not stored on Betgee servers; only the minimum reference information needed to process future transactions to the same method is retained.

If you request a withdrawal and a payment method you previously used is no longer available, our support team will assist in arranging an alternative. We will ask you to verify ownership of any new payment method before processing a withdrawal to it.

• All PKR transaction records are retained for a minimum period in line with our operational and legal obligations.
• If you close your Betgee account, transaction records are retained for the required retention period before being securely deleted or anonymised.
• In the event of a disputed transaction, we may need to share transaction records with your payment provider to resolve the issue.

Betgee uses cookies and similar local storage technologies on both the website and the mobile app. Cookies are small data files stored on your device that help the platform function properly and remember your preferences between sessions.

The types of cookies we use are described below:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against CSRF attacks. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your language preference, display settings and recently visited sections of the platform so you do not have to reconfigure them each visit.
• Analytics cookies: We use anonymised analytics data to understand which features are used most and how players navigate the platform. This data is aggregated — it does not identify you individually. We do not use Google Analytics or any external analytics service that shares data with advertising networks.

We do not use third-party advertising cookies or allow any external tracking scripts that send your data to advertising platforms. Your Betgee browsing activity stays on Betgee.

You can manage or delete cookies through your browser or device settings. Please note that disabling essential cookies will prevent you from logging in and using your account. Disabling functional cookies may affect your experience but will not prevent access to the platform.

Betgee keeps your personal data for as long as it is needed for the purpose it was collected and for any applicable post-closure obligation period. Below is a summary of our standard retention periods:

• Active account data: Retained for the full duration your account is active plus a period after closure to manage any outstanding disputes, withdrawal requests or legal obligations.
• Transaction records: Financial transaction records in PKR are retained for a defined period from the date of the transaction to satisfy our operational and record-keeping requirements.
• Identity and KYC documents: Retained for a defined period following the closure of your account, after which they are securely deleted from our systems.
• Support communications: Chat and email records with our support team are retained for a defined period from the date of the interaction, after which they are deleted or anonymised.
• Technical logs: IP address logs and security-related technical data are retained for a shorter period as they are primarily used for real-time fraud detection and incident investigation.

When the relevant retention period expires, personal data is either securely and permanently deleted or irreversibly anonymised so that it can no longer be linked back to you as an individual. Anonymised, aggregated data may be retained indefinitely for platform analytics purposes.

We take technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. The security measures we use include:

• TLS encryption for all data in transit between your browser or app and our servers.
• Encryption at rest for sensitive stored data including identity documents and payment references.
• Access controls limiting which Betgee staff members can access personal account data, based on their role and business need.
• Two-factor authentication (2FA) available on player accounts to provide an additional layer of login security.
• Regular security monitoring to detect unusual login patterns, fraud attempts and potential data breaches.
• Staff training on data handling responsibilities and privacy obligations for all team members who work with player data.

No online platform can guarantee 100% security, and we encourage you to take steps to protect your account on your side as well — including using a strong, unique password, enabling 2FA, and never sharing your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately so we can take protective action.

In the event of a data breach that is likely to affect your rights and interests, we will notify you without undue delay via the contact details registered to your account, and we will take all reasonable steps to limit the impact.

As a Betgee player you have meaningful rights over your personal data. These rights are not just listed here as a formality — you can actually exercise them by contacting our support team. Here is what you are entitled to:

To exercise any of these rights, contact our support team via live chat on the platform or by emailing [email protected]. We will respond within a reasonable period and will not charge a fee for standard requests. We may ask you to verify your identity before we process a data request to ensure we are responding to the right person.

Betgee is strictly an adult platform. Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18, and our registration process includes an age declaration step to support this.

If we become aware that a registered account belongs to a person under 18, we will immediately suspend that account, retain only the data necessary to document the incident, and securely delete all other personal data associated with that account. Any deposits made will be returned to the source payment method after appropriate verification.

If you are a parent or guardian and believe a minor has registered on Betgee, please contact our support team immediately with the relevant account details so we can investigate and take action promptly.

We review and update this Privacy Policy periodically to reflect changes to our data practices, platform features, or applicable legal requirements. The date shown at the top of this page indicates when the policy was last revised.

For minor clarifications or updates that do not materially change how we use your data, we will update the page without a formal notification. For significant changes — such as collecting new categories of data or sharing data with new types of third parties — we will notify registered players by email and/or an in-platform notification at least seven days before the change takes effect.

Your continued use of Betgee after a notified change takes effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before the effective date by contacting our support team.

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how Betgee has handled your personal information, please get in touch with us through any of the following channels:

We are committed to resolving any privacy concern you raise in a fair and timely manner. If you feel your concern has not been addressed to your satisfaction, you are entitled to raise the matter through appropriate channels available to you as a consumer.